As I talk to directors of Community Actions and other organizations across the country, the most common challenge they say that they face in their organization is that their staff spends more time handling their paper work than they do working with their clients.

Are you experiencing the same thing?

Organizations that used an ECM* system and automated their approval process with workflow are much more efficient and had more time to spend with clients.

Here is what one of the directors said: “Each agency can automate these processes in ways that mimic how they did things on paper,” she says. “It makes the transition to paperless technology so much easier and we all realize the same time savings and improved efficiency despite doing things differently.”   Catherine Fair, Community Action Partnership of Washington and Ramsey Counties.

I hope you found this helpful.


PS:  If you have a few minutes, I would love to hear from you on what are the greatest challenges your organization faces.   Just send an email to me.  lphelps at

*ECM – enterprise content management system, also call document management system.
A common product used by many Community Action Agencies is Laserfiche.