Laserfiche Consulting Service

Introduction

Whether you are a long-time Laserfiche customer or are looking for paperless solutions, welcome. We would be excited to work with you. If you get to know us, you will find out that we love Laserfiche and love to help clients use it to become more efficient and effective.

Brief explanation of our relationship Laserfiche

We have been a Laserfiche solution provider also called VAR (value-added reseller) for many, many years. We have developed several Laserfiche solutions that have won Laserfiche’s Run Smarter awards. And have been in their Winners Circle many times. You can find more details about Hemingway Solutions here:

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Years Implementing Laserfiche Paperless Solutions
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Years Experience Laserfiche In The Cloud
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Million Documents Migrated To Laserfiche
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Migrations
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Projects
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Integrations

What Laserfiche Consulting Services Do We Offer

  • Installations
  • Migrations
  • Laserfiche Workflow Projects
  • Laserfiche Forms Projects
  • AI Data Capture 
  • Integrations
  • Training / Mentoring
  • Dashboards / Reporting / Business Analytics / Business Intelligence
  • Project Management
  • Support
  • Cloud Deployments
  • Troubleshooting
  • Maintenance
  • Business Process Automation
  • Customization
  • Solution Research and Consulting
  • Complex and Difficult Projects
  • Digital transformation
  • Convert paper forms process to digital
  • Improve existing processes
  • help organizations with continuous improvements
  • Automate accounts payable 
  • Cleanup document repository
  • Streamline administrative tasks
  • Remove bottlenecks in business processes 
  • Integration with SQL and Oracle databases
  • Simplify bringing documents into the document repository
  • and many more

Benefits of Hemingway’s Laserfiche Consulting Services

Increased efficiency and productivity

We love to work with organizations to help make their staff more efficient and effective. We have seen productivity improvements from 25% to as much as 110%.

Streamlining business processes

We have used Laserfiche Workflow, Forms, and AI technology to help many organizations streamline their business processes. A few examples are:

  • AI Invoice capture
  • Capturing data off of field service documents such as As-builts using AI (artificial intelligence) tools
  • Invoice approval
  • Application approval
  • Case management
  • Automated document filing
  • Expense reports
  • Contract management
  • Vendor On-boarding
  • Mortgage data capture
  • Mailroom automation

Improved document management

We have many organizations improve their document management including:

  •  Move from paper documents to digital
  • Converting legacy PDF documents to Laserfiche TIFF documents
  • Revamping their Laserfiche folder structure
  •  Normalize database -ie standardize common words such as St, ST, St, ST, and Street so that all records have one form
  • Migrated from legacy document management systems

Enhances Security and Compliance

When organizations start out with an ECM solution they sometimes forget to think about security. Here are a few things we have helped our clients with:

  • Structuring their data so that they can easily set security rights for appropriate users and groups.
  • Create workflows that ensure that certain documents are handled according to their policies and procedures.

Cost savings

This is one of our favorite subjects because we think Laserfiche can do some amazing things to save your organization time and money. It sometimes takes a little imagination to find uses for Laserfiche that will eliminate costly manual tasks. And these are our favorite projects.

Let me give you a couple of examples, we had an agriculture finance company that had a manual process where a staff member would review a document that was submitted for each loan. The farmer would list the various fields that they had and what type of crop they were planning to plant. And a person would read the document and calculate the total acres for each type of crop. As you can imagine the applications had no rhyme or reason, no two alike. When we talked to the person that did this analysis, she said that it would be impossible for a computer to do this, she had a hard time even training another employee to do it accurately. 

But we automated it anyway. And she was shocked because the Laserfiche workflow we build was able to take what would take her an hour and do it in seconds. She was skeptical but when we ran tests, the workflow actually was more accurate than she was. This workflow saved them hundreds of hours each year.

Another example is a public utility company that had an outsourced engineering company manually capture about 15 fields of information from handwritten asbuilt documents coming in from their installation staff. We used AI and Laserfiche workflow to automatically read the documents, capture the fields of data and do some data validation. This project saved them $100,000 per year.

If you have a costly, labor-intensive process, we would love to work with you to discover a way Laserfiche can help solve it.

If you would like to read more customer success stories you can go Here.

Understanding Laserfiche Consulting Services

Definition of Laserfiche consulting services

We do small projects that take a few hours to large complex projects that can take up to a year to implement. All projects revolve around Laserfiche Enterprise Content software, whether self-hosted or cloud. But often will include other software or technologies such as a CRM, Accounting system, or AI technology.

Explanation of how the services billed

We offer:

  • Fix bid
  • Hourly
    Subscription
  • Monthly Retainer

Overview of the process

Discovery – initial assessment, consultation, initial scope, and pricing.

We follow a four-step software implementation process; Define, Design, Develop and Deliver

Enhances Security and Compliance

When organizations start out with an ECM solution they sometimes forget to think about security. Here are a few things we have helped our clients with:

  • Structuring their data so that they can easily set security rights for appropriate users and groups.
  • Create workflows that ensure that certain documents are handled according to their policies and procedures.

Define—We initiate the project by having a kickoff meeting. In that meeting, we will confirm objectives, and scope, and assign responsible parties and deliverables. We prefer that the client choose a primary contact who will be the main contact with Hemingway Solutions not only during the implementation but also during ongoing support. We find that when organizations do this, their internal product knowledge grows, and their support experience is much better.

Design—Project planning and finalizing the scope of work. All project details are defined such as folder structure, metadata, and any business process (forms and workflows) that need to be developed.

Develop—The software is installed, and configured, business processes are developed, and initial data conversion is done in preparation for deployment.

Deploy—Final data conversion. user training developed business processes tested and user acceptance testing.

Deliver—Go-live, hyper-care user support, project wrap-up, ongoing user training opportunities, ongoing support.

IV Considerations when Choosing a Laserfiche Consulting Partner

Here are a few suggestions on things to consider when hiring a Laserfiche consultant and our responses.

Experience and expertise in Laserfiche implementation

Mark and Larry each have over 20  years of experience implementing Laserfiche. And before that, we had many years of information technology experience and managing very large projects for very large companies. We both have over 10-year of experience with Laserfiche in the Cloud.

Ability to customize solutions based on specific business needs

We don’t offer canned solutions, each solution is tailored to your exact needs. We have proved our ability to do this with hundreds of projects for clients in a variety of industries.

Availability of ongoing support and training

We have a long track record of supporting our Laserfiche client base. We love to mentor them. We offer to pay the tuition for our client to attend the Laserfiche Empower user conference each year.

Proven track record and client testimonials

We have more customer stories and testimonials than any other Laserfiche partners.  And you can find them here:

Testimonials

I probably have said enough, so I will let my clients close us out.