The city of Chubbuck has over 14,000 residents and is the 9th fastest growing city in Idaho.
They have used Laserfiche for document archival for several years. But, realized there was much more capability that was going unused.
The city decided to take the next step in its digital transformation journey. They decided to automate their request for public records process. They wanted to make it more efficient. And they were quite successful. The processing time was decreased from ten days down to less than 24 hours. Citizens can now make a request using a Laserfiche form on the city’s website. It is processed with Laserfiche Workflow and the documents are automatically sent to the citizen. Read More