Community Action Conference

Finally, We Can Have In-Person Conferences Last week I attended the Missouri Community Action Network Annual Conference in Branson Missouri. It has been two years since our last in-person conference. And it was great to meet with people and discuss how we can help them be more efficient and effective in processing applications and other […]

Developing Exceptional Customer Service Skills

customer service

October & November 2020 Session Dates: Oct. 27, Oct. 29, Nov. 3, or Nov. 5 Time: (9:00 am-1:00 pm US Central Time – with 2 short breaks) Cost:  $75/Participant This training is intended for staff who serve your external and internal customers and stakeholders. It is appropriate for staff in behavioral health, child care, energy […]

Has Coronavirus Affected Services Supplied by Community Action Agencies and Non-profits?

how has coronavirus affected CAP

The year 2020 will be a year that we will all remember. The Coronavirus pandemic has impacted every person and organization in our country. The stay-at-home orders required organizations to rapidly transition many of their staff to work from home. This created many new operational challenges. This is especially true for Community Action Agencies and […]

Community Action Partnerships and Non-profits help those living in poverty

community action partnerships help people in poverty

Here is a great story about a young girl who notices a man living on the streets.  Her kindness to him touches him.  And in his poverty he gives her a wonderful gift.  See how her mother’s responds… This story reminds me how our Community Action Partnerships and Non-profits serve those in poverty in our […]

Automating Accounts Payable in Abila MIP Accounting Software

community health goes paperless using laserfiche and hemingway solutions

I thought you might be interested in a project we just completed for a community health organization. Here are the steps in their Automating Accounts Payable process: 1. When staff would like to order something, they click on a link on their website that brings up a purchase requisition form.  They fill it out and […]

What Every CAP and Non-Profit Should Know About Going Paperless

paperless for CAP

      Destination Paperless What Every Community Action Agency and Non-Profit Should Know About Going Paperless Copyright 2019 by Larry M. Phelps Revision 3 All rights reserved     Adapted from Paper-mess to Paper-less by Larry M. Phelps Copyright 2012, 2013 by Larry M. Phelps ISBN: 978-1-62050-547-2 Table of Contents Introduction. 7 Note to […]

Should Childcare Get More Funding In 2020 Budget?

One of our Laserfiche clients, Chad Dunkley, CEO of New Horizon Academy, was invited with a group of researchers, child care providers and representatives of business groups to attend a West Wing listening session in late February and they were asked about the challenges and were soliciting for ideas on the solutions. His comments were […]

Can Indiana CAP Agencies Go Paperless and Store Electronic Records Instead of Paper

CAP in Indiana go paperless

Several Community Action Agency’s executive directors in Indiana have asked me about the requirements for them to keep paper copies of client applications and associated paperwork.  Like most states, Indiana has adopted the Uniform Electronic Transaction Act.  This dictates if the law requires that certain records be retained, an electronic record is the same as the […]

The Father of Head Start

head start founder

Dr. Edward Zigler, passed away Thursday, February 7th, at the age of 88. Dr. Zigler will be remembered fondly as the “Father of Head Start.”  Without his innovation in early childhood development, Head Start would never have succeeded. His legacy will live on in the millions of children and families whose life paths have been […]