1. Answer Your Call Quickly

When you call us with an issue, we guarantee that your phone call will be either answered immediately or returned within 60 minutes or less by an experienced technician who can help. We have contracted with an expert Laserfiche helpdesk support company to assist us with your support. So, you not only have access to our support team but a complete team of Laserfiche experts.

2. Lightning Fast Repairs

You should not have to wait around all day for a technician for fix an issue. We understand how important it is for you to access your data; that is why we offer our remote support services. Thanks to this service, we can securely access your computer network via the Internet. We estimate that about 90% of issues can fix it remotely in less than a half hour.

3. No Geek Speak

You deserve to get answers to your questions in PLAIN ENGLISH. Our technicians will not talk down to you or make you feel stupid because you don’t understand their “geek speak”.

4. Business Focus

We focus on understanding your business and then we leverage technology to make it more effective.

5. The Right Solution

We design into each proposed solution those features, functions, and cost structures to meet YOUR business needs. And those solutions are tailored to your exact needs.

6. All Projects Completed On Time and On Budget

When you hire us to complete a project, we won’t nickel and dime you with “unforeseen” or “unexpected” charges. Some incompetent or unethical technicians will do this because they haven’t properly planned or researched the project, OR they use it as a way to extract more money from you. Either way, we don’t feel that is correct or ethical. That’s why we guarantee all projects to be done ON TIME with no excuses.

7. 100% Unconditional Satisfaction Guarantee

You deserve complete satisfaction with our products and services. We will do whatever it takes to make you happy. No hassles, no problems.

8. Accurate Billing

Every bill you receive from us is guaranteed to be accurate and detailed. You’ll know exactly what you are paying for, and ALL charges will be pre-approved by you. No more one-line “mystery” bills that don’t outline what you are paying for.

9. Affordable Price

We provide enterprise-class technology solutions and services at predictable prices that small and medium-size businesses can afford.

10. We Will Give It Out Best

We know that you depend on Laserfiche to run your business, we will give you our best efforts to keep you running smoothly and always looking for way we can help make your team more efficient and effective. You deserve that.